Terms of Service
SHOCKOE.COM, LLC is firmly committed to maintaining and protecting
the privacy of your personal and company information, whether on our web site
or in our web-based applications.
The privacy and security of your information is our top priority.
The terms of this policy apply to www.shockoe.com and all other Shockoe.com, LLC
sites. All files are strictly confidential and all information is classified.
The following privacy policy tells you how information that identifies you
personally is used, so that you can make an informed choice about using this
site and its products.
- What information do you collect about me?
- What are cookies and how do you use them?
- Is my information safe?
- Does Shockoe.com, LLC look at or share my proprietary data?
- What if I don't want to receive promotional material?
- What if I want to change my information?
- How do I contact Shockoe.com, LLC?
What information do you collect about me?
Some information, such as the site that referred you to us, your IP and e-mail
address, and navigational and purchase information, may be collected automatically
as part of the site‘s operation. This information is used to generate user
profiles and to personalize the web site to your particular interests.
On some occasions (such as when you purchase) we may ask for other information through
online forms. The information may include: your user name, password, full name,
telephone number, e-mail address and postal address, your credit card number and
expiration date, and other personally identifying information. We may also ask other
questions from time to time. Remember that providing information is always voluntary.
You are free to decline to answer any questions or fill out any forms.
The information collects is stored indefinitely and used to process your transactions,
provide customer service, develop products and services, conduct direct marketing
and marketing analysis and make it easy for you to use the web site.
Unless you choose not to receive promotional materials from , we may notify you of
special promotions, new products or services, or other information that might be of
interest to you.
We reserve the right to disclose your personal information if we are required to
do so by law or if we believe that disclosure is reasonably necessary to comply
with legal process, respond to claims, or protect the rights, property or safety
of our company, employees, customers, or the public.
By using this web site, you understand and agree that the information collected
from this site may be retained indefinitely, and may be stored, accessed and used
to contact you. You also agree that may use this information for direct marketing
(unless you decline to receive direct marketing from us).
What are cookies and why do you use them?
When you visit the shockoe.com web site, we place a "cookie" in the browser
directory of your computer's hard drive. A cookie is a tiny piece of information
that a web site can store and later retrieve. It cannot be read by anyone else.
Cookies enable our web site to recognize the information you have consented to
provide and to help us determine what portions of this web site are most appropriate
for you. Cookies recognize you and let you view your previous invoices.
We do not use cookies to examine your surfing behavior before or after leaving our
web site.
Is my information safe?
SHOCKOE.COM, LCC maintains a secure online environment so you can safely
provide information, purchase services, and access information. Stringent
security protocols are in place to prevent the loss, misuse, or alteration
of any information. We consider your information sensitive and private and we
are determined to handle it with the utmost care. Your data is transmitted via
secure socket layer (SSL utilizing Thawte certification) with the same level of
encryption used by major credit card and financial institutions around the world.
If you would like more information about our security procedures, see our Security
Policy and Practices.
If you authorize us to send you promotional materials, we may do so using either
the e-mail or the mailing addresses you provided on the billing information screens.
From time to time we may notify you of special promotions, new products or services,
or other information that may interest you. We do not share any information you
provide to us, including your e-mail and mail addresses, with any companies outside
except where indicated above.
Does Shockoe.com, LLC look at or share my proprietary data?
No. Shockoe.com, LLC does not view, analyze, share or otherwise access the
proprietary data entered by any of its customers.
No employee of Shockoe.com, LLC is able to access customer information without the
customer's express permission. Occasionally, a customer may allow access to proprietary
information in order to resolve a support or technical difficulty.
Customers are encouraged to change their passwords and usernames on a regular basis.
Shockoe.com, LLC uses secure servers located off site, to which only our technicians
have access. The data storage facility has been designed to provide the highest
level of security; protection against fire, flood and earthquake; and has full
power backup. Please see our Security Policy and Practices for more specifics.
What if I don't want to receive promotional material?
Please use the form on the Contact Us page and indicate you do not want to receive any promotional information from Shockoe.com, LLC.
What if I want to change my information?
Please use the form on the Contact Us page to inform us of any changes.
How do I contact Shockoe.com, LLC?
Please use the form on the Contact Us page and we will respond to you within
24-48 hours. You can contact us at any time to change your personal information,
to let us know not to send you promotional material or to ask any questions.
Send E-mail: support@shockoe.com
Send Mail:
Shockoe.com, LLC
111 N. 17th Street
Richmond, VA 23210
